Welcome to the SteelSeries Warranty Information page for North America. Whether you’re a gamer, content creator, or professional user, this guide will help you understand the warranty terms for SteelSeries products, answer your frequently asked questions, and assist in determining warranty eligibility.
Warranty Coverage Overview
SteelSeries provides warranty coverage for defects in materials, workmanship, and manufacturing under the following terms:
New Products
- Warranty Period: 1 Year from the original purchase date.
- Coverage: Manufacturing defects only.
Refurbished Products
- Warranty Period: 90 Days from the original purchase date.
- Coverage: Defects in materials and manufacturing.
SteelSeries Product Categories
1. Gaming Headsets
- Examples: Arctis Nova Pro, Arctis 7, Arctis 1 Wireless
- Warranty applies to hardware components like ear cups, headbands, and microphones.
2. Gaming Keyboards
- Examples: Apex Pro, Apex 7, Apex 3 TKL
- Coverage includes mechanical switches, LED backlighting issues, and manufacturing defects.
3. Gaming Mice
- Examples: Rival 600, Rival 3 Wireless, Aerox 5
- Warranty covers sensor malfunctions, buttons, and hardware defects.
4. Mousepads
- Examples: QcK Prism, QcK Heavy, QcK Edge
- Warranty applies to manufacturing flaws such as stitching and material defects.
5. Controllers
- Examples: Stratus+, Nimbus+, Stratus Duo
- Coverage includes buttons, triggers, and wireless connectivity issues.
6. Accessories
- Examples: Wireless transmitters, charging docks, headband cushions
- Warranty applies to defects in non-replaceable components.
How to Check Your Warranty Status
To verify your product’s warranty eligibility, ensure you have the following:
- Valid Proof of Purchase:
- A receipt or email confirmation clearly showing:
- Purchase date
- Product name or model number
- Price
- A receipt or email confirmation clearly showing:
- Product Information:
- Model name and serial number (found on the product or box).
- Warranty Period:
- Confirm your product falls within the 1-year (new) or 90-day (refurbished) coverage window.
How to Submit a Warranty Claim
Follow these steps to start the Return Merchandise Authorization (RMA) process:
- Visit the SteelSeries Support Portal:
- Go to SteelSeries Support.
- Submit Your RMA Request:
- Upload your proof of purchase and fill out the product details.
- Return Instructions:
- Follow the guidelines provided by SteelSeries. Products should be returned in secure packaging.
- Resolution Options:
SteelSeries may:- Replace your product with a refurbished equivalent
- Replace defective components with new or refurbished parts
- Offer a product of similar price and functionality
Note: Replacements are covered for 30 days or the remainder of the original warranty (whichever is longer).
Frequently Asked Questions (FAQs)
Q: What’s covered under the SteelSeries warranty?
A: The warranty covers manufacturing defects in materials, workmanship, and hardware components. It does not cover accidental damage, wear and tear, misuse, or water damage.
Q: Can I claim a warranty without a receipt?
A: No. A valid proof of purchase is required to claim your warranty.
Q: How long is the warranty for refurbished products?
A: Refurbished products are covered for 90 days from the purchase date.
Q: What happens if my product cannot be replaced?
A: SteelSeries may offer a replacement of equal value, functionality, and category.
Q: How do I track my warranty claim?
A: You will receive updates via email after submitting your RMA request on the SteelSeries Support Portal.
Q: Does the warranty cover software issues?
A: No. Software-related problems, such as driver malfunctions, are not covered under the warranty.
Pro Tips for a Hassle-Free Claim
- Keep Your Receipt: Store proof of purchase safely or take a digital backup.
- Act Quickly: Don’t wait for your product’s condition to worsen; file a claim early.
- Check Compatibility: Always use SteelSeries-approved accessories to prevent voiding your warranty.
- Buy Smart: Purchase only from authorized SteelSeries sellers to ensure full warranty support.
Contact SteelSeries Support
For additional help or troubleshooting, visit the SteelSeries Support Page or contact their customer service directly.
SteelSeries stands behind its products to ensure you experience the best in gaming technology. Use this guide to verify your warranty, claim support, and keep your gear in peak condition.